FAQS

FREQUENTLY ASKED QUESTIONS

HOW QUICKLY WILL YOU LET MY PROPERTY? 

  • A question we get regularly but a difficult question to answer accurately. Of course, this depends on the market demand, location, rental asking price and condition of your property. We aim to let every property within 3 weeks of listing it. We hope you'll agree that finding the right tenant is the most important aspect of letting any property. 

IF MY PROPERTY NEEDS SOME WORK BEFORE IT IS READY TO FOR THE MARKET WILL XOLETTINGS ARRANGE THIS FOR ME?

  • Before listing any property we carry out an inspection to make sure that the property is up to the required legal safety standards and advise on any necessary work. We also make recommendations for any improvements we think you could make to achieve a higher rent or attract a better tenant. Our team can arrange and carry out any required work prior to letting. 

IF MY TENANT REPORTS A REPAIR ISSUE HOW DO YOU DEAL WITH IT?

  • As soon as a repair is reported through our online reporting system we send it on to you via email for review. At this point, you can either carry out the repair yourself, instruct your own contractor, or pass the job back to us to be sorted by our in-house team. The issue may require further inspection to determine the route cause which a member of our team would carry out. 

WILL I EVER HEAR FROM MY TENANT DIRECTLY? 

  • No, there are no circumstances in which we will pass any of your personal details on to your tenants. Unless we are specifically requested to do so, by you, in writing. You will always hear from a member of our team if there is something to discuss relating to your property.

IF I WANT XOLETTINGS TO TAKE OVER THE MANAGEMENT OF MY PROPERTY FROM ANOTHER AGENT HOW INVOLVED DO I NEED TO BE IN THE PROCESS? 

  • It’s a really hands-off process. All we need from you is our terms of business signed and returned. You will need to give the required notice to your current agent but once they are notified we can arrange to collect all certification, tenancy agreements, tenant contact information and keys. At that point, we will make contact with your tenants and make them aware of the switch.

IF I'M LOOKING TO BUY ANOTHER INVESTMENT PROPERTY CAN XO LETTINGS HELP ME WITH THAT?  

  • Our team has a huge amount of experience in dealing with letting houses, understanding the types of tenants that rent in certain areas and understanding the required standard of work to get the best, hassle-free, tenants. If we manage your property we are on hand to help you expand your portfolio. Our advice is impartial and available whenever you need it.